V3C Moixa Smart Battery 2&3kWh
Here you can find all the information related to the Moixa Smart Battery 2 & 3kWh (V3C)
How do I turn my battery off?
Once your Moixa Smart Battery has been commissioned, it is designed to operate continuously.
However, if you have been instructed to turn you battery off, it is important that this is done so correctly. To do this:
- Firmly press the bottom of the front panel upwards to reveal the front control panel underneath the cover.
- Press the MODE button on the front panel for 10-15 seconds, until you hear two beeps.
- Release the MODE button and wait for a further 30 seconds until you hear a single beep.
- Safely turn off your Moixa Smart Battery by flipping the ON/OFF toggle switch on the right hand side of the control panel.
How do I restart my battery?
Using the steps above your Moixa Smart Battery can be safely turned off. Once turned off, please allow 60 seconds before flipping the ON/OFF toggle back on to turn your battery back on.
The system will conduct a short start up process and should return back to normal operation after a few minutes.
Why does my battery never go below 20%?
The ‘depth of discharge’ for a Moixa Smart Battery is 80%. This means the battery charge level will not go below 20%. This is set to preserve the health and lifespan of the battery.
Will my battery operate in the event of a power cut?
Unfortunately your battery is not able to provide power during a power cut. The inverter requires a constant power source for the system to charge or discharge. For the safety of any engineers working on the powerlines, the battery will not discharge any power during a power cut. Once power has returned your system should revert back to normal operation but if this is not the case please contact the Support team.
Noise level from the battery
The level of noise from the battery will fluctuate depending on its level of operation, if the fans from the battery are on constantly your battery may be in BYPASS mode, BYPASS mode is indicated by the lights scrolling up and down the control panel.
Your Moixa Battery requires a live connection to the internet in order for performance data to be shown on your dashboard and mobile app, If you are not seeing any new data from the battery then you will first need to check there is an active connection between the battery and your internet router. Your Moixa Smart Battery will be connected to your internet router using one of three methods:
- A direct Ethernet cable between the battery and your router.
- A pair of powerline adapters (TP Links or Devolo) plugged into power sockets, one beside the battery and one beside your router
If you are not familiar with which method is being used please contact the the support team who can help identify this for you.
I have recently changed internet providers, how do I reconnect my battery?
If you are replacing your internet router, please ensure that any ethernet cables are moved over to the new router and are firmly connected.
If your wifi network details have changed and you need to update the battery, this is something you can do yourself at home, by following these steps:
- Put your battery into AP (Access Point Mode).
- Press the BYPASS switch gently. To do this, you may need a pencil or other narrow object.
- Then press and hold the MODE button for approximately 2 seconds
- Then press the BYPASS button once again.
Please make sure your battery is out of BYPASS mode before you proceed to the next step. BYPASS mode is indicated by the lights scrolling up and down the control panel.
- Connect to the Moixa Wi-Fi network
- Go onto your Wi-Fi connected laptop, smartphone or tablet
- Navigate to the Wi-Fi menu of your device
- Locate the Moixa Wi-Fi network. This will be called ‘maslow-bXXXXXXXXXX’ where bXXXXXXXXXX is your battery serial ID
- Select the network and when prompted enter the password ‘MaslowPass’
Once your device is connected to the Wi-Fi, open your internet browser and in the search bar at the top of the screen, type the following web address: https://10.74.8.254/
A page will show, asking you to enter your broadband ID, or SSID, and the password for your home Wi-Fi network – these can be found on the back of your Wi-Fi router in your home It is important that you type in the SSID and password exactly as they appear on your home Wi-Fi router, in order to ensure it connects.
Note: Please connect to the 2.4GHz WiFi network if this is available, over a 5GHz network – most modern routers have both options – 2.4GHz has a longer range, a stronger, more reliable signal that will provide a better connection for your Smart Battery.
How much bandwidth will the Moixa Smart Battery use?
The Moixa Smart Battery will use approximately 100 MB per month. If this is an issue for you we can reduce the traffic to your system. However, please be informed that this could limit how much of your data will be visible for us, which could affect our ability to help you, ins case you had any issues in the future. Because of this we recommend staying at the standard 100 MB per month.
If you have an ethernet cable running between your battery and router and are experiencing issues with connectivity.
Please try the following steps in order:
- Check the ethernet cable is firmly connected at both ends.
- Restart your internet router and confirm it is able to reconnected to the internet.
- Conduct a restart of the battery using the steps outlined here.
Once all three steps have been tried, if there is still no live data showing on your dashboard, please contact the support team to advise further.
You will have two devices, one plugged in next to your battery and connected to the battery via an ethernet cable, the other should be nearby to your router and connected to your router via an ethernet cable, When the two devices are paired together and communicating, they should both show 3 lights.
- The top light shows if there is power running to the TP Link.
- The middle light will show if the TP Link is successfully paired with another device, this light will flash when data is being transferred.
- The bottom light will show if the Ethernet cable is fully connected in the bottom of the device.
If the middle light on both devices is dark, you will need to pair them together again, follow the steps below:
- Press the Pair button of adapter A for one second, the Power LED will start flashing (this is the top light).
- Press the Pair button of adapter B for one second, the Power LED will start flashing (this must be done within 2 minutes after pressing the pair button of adapter A).
- Wait until the Power LED on both adapters stops flashing and the Powerline LED (middle light) becomes solid on, the pairing is then completed.
Notes: It doesn’t matter in what order you press the pair buttons, therefore it doesn’t matter if you don’t know which is adapter A/B. If the adapters are far away from each other, and you don’t think you will be able to press the pair button on each within 2 minutes, you can move the adapter that is plugged in near the battery and plug it into a power socket nearer to the other adapter. Once you have completed the pairing, you can then move the adapter back to where it was plugged in next to the battery and reconnect and cables.
If the lights do not start flashing as expected on the devices, you can conduct a full reset by pressing and holding the Pair button for more than 15 seconds, and then release. You will see all LEDs go off momentarily, and then begin to flash. When the Power LED turns solid, the reset process is completed, you can then attempt to pair the devices together again using the steps above.
If your battery is connected over wifi and you are experiencing issues with connectivity. Please try the following steps in order.
- Restart your internet router and confirm it is able to reconnected to the internet.
- Conduct a restart of the battery using the steps outlined in the ‘General’ section.
If data does not return to the dashboard after the battery has been restarted, please contact the support team who can advise further.
Why does battery charge level jump to 100% suddenly?
There are two different answers to this question, depending on exactly how your battery is behaving. Firstly, if this is more of an isolated incident then it is likely that the way the State Of Charge (SOC) is derived from the raw data from core electrical processes means that the unit knows exactly “where it is” when it is completely empty and when it is completely full. We have an ‘absolute reading of fullness’ – this is 100% and we can be confident that when the unit hits 100% SOC it is indeed full. However, when the unit is charging up from 20% SOC we sometimes have a less accurate picture of the charging cycle, since 20% is not actually an empty battery (see Q ‘Why does my battery never go below 20%?’) The calculations of the % are derived by multiple sub-calculations, raw data and various assumptions which must be made, which cannot always produce accurate results. But if this is observed repeatedly and consistently over a period of several charge cycles, our technical team would investigate this as a calibration issue, where the calibration set by the manufacturer may have an error in it. This can be easily fixed by remote tweaking in the calibration settings.
Why would my battery charge from the grid?
There may be a few occasions where your battery is seen charging from the mains: If your battery has discharged too low under it’s lowest safety limit, it will conduct a short recharge from the grid to return the battery back to a safe level, If you battery is unable to complete a full charge and discharge cycle over any 30 day period, the battery will automatically conduct a full charge to 100%, this is to ensure the health and longevity of the battery modules. If you have a Time of Use tariff plan your battery may already be set to charge when electricity is at its cheapest.
Why would PV generation go to the grid before my battery is full?
Your battery has a maximum charge rate of 400W, if your household is already being fully covered by PV and the battery is charging at full rate, any surplus generation would be diverted to the grid.
Due to the reaction time of the inverter, if there is a sudden increase in your solar generation, the battery may take between 30 and 60 seconds to start storing this power, some surplus solar may be lost to the grid in that time.
Can I change when my battery charges and discharges?
Your battery can be set to utilise your energy tariff by charging up at set times from the grid. You can find out more about changing the Operation mode and setting your own schedule on our Optimisation page here.
If you would like your battery to work alongside another solar diverting device by only operating as set hours each day, or would like the battery to remain idle at set hours for better compatibility with other devices, such as an EV charger, just contact the support team who can help you set this up.
There is no live data on my dashboard or app
Check there is a live connection between your battery and your router, check the connection types section for more details on identifying and troubleshooting any issues.
There is no lights lit on the front of the device
Check your mains consumer board and any additional mini board to confirm there are no tripped breakers. If there are no tripped breakers and your battery still appears to be turned off, please push the BYPASS button on the front of your unit to put the battery in BYPASS mode, if the lights come back on, press BYPASS again to return the battery back to normal operation. If the battery is in BYPASS mode but there are still no lights displayed, please contact the support team to investigate further.
I am having a smart meter fitted/upgraded and the battery is no longer working
Please ensure that the clamps attached to your household wiring are not disturbed or moved from their original location. If any electrical work is due to be carried out by a non Moixa Accredited installer and requires temporary removal of your batteries system clamps, we would suggest taking reference photos before any work is undertaken to ensure the clamps are returned back to the correct position. The specific position and direction of the clamps connected to your Moixa system are integral to its continual operation so if these are removed or knocked by accident, this may impact the performance of your Moixa battery system. If the clamps have already been moved and the original position is not known, please contact the support team to advise further.
My battery data does not match my meter readings?
Your system is calibrated so our data should be in line with your meter readings for PV generation and Electricity from the grid. If there is any discrepancy please advise the customer support team, they will ask you to provide 2 sets of meter readings for both your PV and Consumption, taken around 7 days apart, we can then compare these readings with our data, and make any required adjustments to the calibration.
Why is my battery not charging from solar?
As standard, your Moixa Smart Battery only charges when there is surplus energy available from your PV panels. When your household consumption is higher than your PV generation all the solar power will used in the home leaving none spare to charge your battery.
If there is excess solar available but your battery does not appear to be charging, please check that the battery is not in bypass mode.