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4.8kWh Moixa Smart Battery

Here you can find all the information related to 4.8kWh Moixa Smart Battery

Key Documents

User ManualPDF

Please see your User Manual by clicking on the button below

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User Agreement PDF

Moixa User Agreement – valid for installations from August 2020

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General

How do I turn my battery off?

Once your Moixa Smart Battery has been commissioned, it is designed to operate continuously. If you have been instructed to turn you battery off, it is important that this is done so correctly. Your battery should have a round isolator switch that can be turned to the OFF position, when switched off the LCD screen on your Moixa Smart Battery should go blank. When the isolator is turned back on the system should automatically return back to normal operation but if this is not the case please contact your support team to investigate further.

How do I restart my battery?

To restart your 4.8kWh system turn it’s round isolator switch to the OFF position and leave for 30 seconds, you can then turn the isolator switch back to ON, your Moixa battery should automatically return to normal operation and display the Moixa logo on the LCD screen.

Why does my battery never discharge to 0%?

The minimum state of charge of the battery is limited to maintain the battery health and lifespan. The maximum usable capacity of our 4.8 model can be set to 90%. meaning the lowest expected level of charge would be 10% If you battery is only currently using 80% capacity and you would like to increase this please just contact the support team who can update this for you. The level of charge in the battery may gradually decrease through self consumption, but If the level of charge drops too low under its reserve level, the system will automatically correct itself with a very short charge up from the grid. If your battery ever displays 0% charge please contact the Support team so they can investigate and advise further.

Will my battery operate in the event of a power cut?

As standard, you battery is not setup to provide power during a power cut. The inverter requires a constant power source for the system to charge or discharge. For the safety of any engineers working on the power lines, the battery will not discharge to provide power during a power cut. Once power has returned your system should revert back to normal operation but if this is not the case please contact the Support team. *Currently this is not an option, Moixa are working on making this feature available as an addition to a standard installation.

Noise level from the battery

The level of noise from the battery will fluctuate depending on its level of operation, if the system is causing any disturbance at a specific times of day we can set it to run at a reduce the level of charge/discharge which will also reduce the level of noise from the battery.

Connection to the internet

Your Moixa Battery requires a live connection to the internet in order for performance data to be shown on your dashboard and mobile app, If you are not seeing any new data from the battery then you will first need to check there is an active connection between the battery and your internet router. Your Moixa Smart Battery should be connected to your internet router using one of three methods: A) A direct Ethernet cable between the battery and your router. B) A pair of power line adapters (TP Links or Devolo) plugged into power sockets, one beside the battery and one beside your router C) WiFi If you are not familiar with which method is being used please contact the the support team who can help identify this for you.

I have recently changed internet providers, how do I reconnect my battery?

If you are replacing your internet router, please ensure that any ethernet cables are moved over to the new router and are firmly connected.

If your wifi network details have changed and your battery has previously been setup to connect over wifi:

  1. Connect to your battery’s network, this will be called “Moixa-….” followed by the device’s unique MAC address. If this is not visible or has not been activated before please contact your support team.
  2. Use the password provided by the support team to join the network.
  3. Once you’ve connected, open your web browser and navigate to https://172.24.24.1 to access the portal.
  4. Click the ‘Change network’ button to be taken to a list of networks the hub can connect to.
    If the network you want to connect to doesn’t appear, wait a few moments and try refreshing the page again. If the network still doesn’t appear, try moving your wireless router closer to the hub.
  5. Once you have selected your network, click ‘Connect’, then enter the network’s password if one is required.
  6. The portal should then return to the initial screen and may take a few moments before confirming that it is connected to the wifi network.
  7. You can then safely disconnect from the wifi network.

How much bandwidth will the Moixa Smart Battery use?

The Moixa Smart Battery will use approximately 100 MB per month.

If this is an issue for you we can reduce the traffic to your system. However, please be informed that this could limit how much of your data will be visible for us, which could affect our ability to help you, ins case you had any issues in the future. Because of this we recommend staying at the standard 100 MB per month.

Ethernet

If you have an ethernet cable running between your battery and router and are experiencing issues with connectivity.please try the following steps in order.

  1. Check the ethernet cable is firmly connected at both ends.
  2. Restart your internet router and confirm it is able to reconnected to the internet.
  3. Conduct a restart of the battery by turning it off with the round isolator switch, wait 30 seconds, then turn the battery back on.

Once all three steps have been tried, if there is still no live data showing on your dashboard, please contact your support team to advise further.

TP Links Powerline adapters

You will have two devices, one plugged in next to your battery and connected to the battery via an ethernet cable, the other should be nearby to your router and connected to your router via an ethernet cable.

When the two devices are paired together and communicating, they should both show 3 light.

  • The top light shows if there is power running to the TP Link.
  • The middle light will show if the TP Link is successfully paired with another device, this light will flash when data is being transferred.
  • The bottom light will show if the Ethernet cable is fully connected in the bottom of the device.

If the middle light on both devices is dark, you will need to pair them together again, follow the steps below:

  1. Press the Pair button of adapter A for one second, the Power LED will start flashing (this is the top light).
  2. Press the Pair button of adapter B for one second, the Power LED will start flashing (this must be done within 2 minutes after pressing the pair button of powerline adapter A).
  3. Wait until the Power LED on both adapters stops flashing and the Powerline LED (middle light) becomes solid on, the pairing is then completed.

Notes: It doesn’t matter in what order you press the pair buttons, therefore it doesn’t matter if you don’t know which is adapter A/B.

If the adapters are far away from each other, and you don’t think you will be able to press the pair button on each within 2 minutes, you can move the adapter that is plugged in near the battery and plug it into a power socket nearer to the other adapter. Once you have completed the pairing, you can then move the adapter back to where it was plugged in next to the battery and reconnect and cables.

If the lights do not start flashing as expected on the devices, you can conduct a full reset by pressing and holding the Pair button for more than 15 seconds, and then release. You will see all LEDs go off momentarily, and then begin to flash. When the Power LED turn solid, the reset process is completed, you can then attempt to pair the devices together again using the steps above.

Wifi

If you would like to connect your Moixa Optimised Battery System to a wireless network please contact the support team to activate this feature.

  1. Once the support team have confirmed Wifi is active you should see a new wifi network appear when searching for wireless networks in your home. This network will be called “Moixa-….” followed by the device’s unique MAC address.
  2. The support team will provide your password to access the network.
  3. Once you’ve connected, open your web browser and navigate to https://172.24.24.1 to access the portal.
  4. Click the ‘Change network’ button to be taken to a list of networks the hub can connect to.
    If the network you want to connect to doesn’t appear, wait a few moments and try refreshing the page again. If the network still doesn’t appear, try moving your wireless router closer to the hub.
  5. Once you have selected your network, click ‘Connect’, then enter the network’s password if one is required.
  6. The portal should then return to the initial screen and may take a few moments before confirming that it is connected to the wifi network.
  7. You can then safely disconnect from the wifi network.
  8. You will need to disconnect any existing ethernet or TP Link device from the battery before the wifi connection is fully utilised by the battery

Why does my battery charge level jump to 100% suddenly?

This is most likely due to that the way the State Of Charge (SOC) is derived from the raw data from core electrical processes means that the unit knows exactly “where it is” when it is completely empty and when it is completely full. We have an ‘absolute reading of fullness’ – this is 100% and we can be confident that when the unit hits 100% SOC it is indeed full. However, when the unit is charging up from 20% SOC we sometimes have a less accurate picture of the charging cycle, since 20% is not actually an empty battery, the calculations of the % are derived by multiple sub-calculations, raw data and various assumptions which must be made, which cannot always produce accurate results. The system will conduct an automatic recalibration occasionally which can result in the state of charge jumping up to 100%, this is just an automate correction that can happen when the battery has not been fully charged for a long period or there has been a recent change in the usable capacity.

Why would my battery charge from the grid?

There may be a few occasions where your battery is seen charging from the mains:

  • If your battery has discharged too low under it’s lowest safety limit, it will conduct a short recharge from the grid to return the battery back to a safe level.
  • If you battery is unable to complete a full charge and discharge cycle over any 30 day period, the battery will automatically conduct a full charge to 100%, this is to ensure the health and longevity of the battery modules.
  • If you have a Time of Use tariff plan your Battery may already be set to charge when electricity is at its cheapest.

PV generation is going to the grid before my battery is full?

Your battery has a maximum charge rate of 2kW, if your household is already being fully covered by PV and the battery is charging at full rate, any surplus generation would be diverted to the Grid. If your battery has automated tariff support active and generation levels are higher than predicted, the battery may not able to fully utilise it by charging, if this power is not needed by the household then it would be diverted to the Grid.

Can I change when my battery charges and discharges?

Your battery can be set to utilise your energy tariff by charging up at set times from the grid. You can find out more about changing the Operation mode and setting your own schedule on our Optimisation page here.

If you would like your battery to work alongside another solar diverting device by only operating as set hours each day, or would like the battery to remain idle at set hours for better compatibility with other devices, such as an EV charger, just contact the support team who can help you set this up.

There is no live data on my dashboard or app

Check there is a live connection between your battery and your router, check the connection types section for more details on identifying and troubleshooting any issues.

There is no display on the battery LCD screen

Check your mains consumer board and any additional mini board to confirm there are no tripped breakers. If there are no tripped breakers and your battery still appears to be turned off, please contact the support team to investigate further.

I am having a smart meter fitted/upgraded and the battery is no longer working

Please ensure that the clamps attached to your household wiring are not disturbed or moved from their original location. If any electrical work is due to be carried out by a non Moixa Accredited installer and requires temporary removal of your batteries system clamps, we would suggest taking reference photos before any work is undertaken to ensure the clamps are returned back to the correct position.

The specific position and direction of the clamps connected to your Moixa system are integral to its continual operation so if these are removed or knocked by accident, this may impact the performance of your Moixa battery system.

If the clamps have already been moved and the original position is not known, please contact the support team to advise further.

Why is my battery not charging from solar?

As standard, your Moixa Smart Battery only charges when there is surplus energy available from your PV panels. If your household consumption is higher than your PV generation all the solar power will used in the home leaving none spare to charge your battery.

My dashboard data does not match my meter readings?

Due to the clamps used in most Moixa system installations we do allow for up to 5% discrepancy between our data and your meter readings.

The ‘Power Flow’ view refreshes every 30 seconds which might not be as frequent as other monitoring platforms, therefore there may be some slight difference between our dashboard and other live monitoring tools.

If the level of discrepancy appears to be greater than 5% please contact Support team who can investigate further.