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COVID-19: Moixa May Update: How we are responding to the pandemic

 

As government guidance around COVID-19 continues to develop and lockdown measures ease, we wanted to share an update about how we are adapting our service. 

Throughout this time, the health and safety of our team and customers remain our top priority, so please expect changes to our standard installations, these are in place to ensure a safe environment for all. Thank you to all of our customers, team-members and installation partners, for cooperating with these new ways of working.


Battery installations and customer visits

Based on recent advice, we will be resuming our installations and home customer visits. However, we have set in place new guidelines to ensure visits can be completed in a safe way for everyone involved.

Until further notice, we will only be visiting households where we can ensure that our Moixa Accredited Installers are safe and that the household is able to receive visitors. Before each visit, we will now be asking a series of questions to help us determine whether the visit can go ahead. Our installers will also have to confirm that they are fit, healthy, have not been in contact with anyone with COVID-19 symptoms or self-isolating, and that they will abide by our safe installation guidelines.

If you would like to learn more about the measures our consumer battery teams are taking during the pandemic, you can find out more in our May Installation Update.

All of the measures above are designed to ensure we can deliver our services in the safest way for everyone. As the situation with COVID-19 continues to develop, please expect further changes to how we manage our customer visits.

What about the rest of the Moixa Team?

The majority of the Moixa Team will continue to work from home, and all teams are available and ready to support our customers and partners.


We know that this is a difficult period for everyone and we will do our best to keep our community updated. We hope that you are all able to stay safe and stay healthy.
Best Regards,
The Moixa Team